I’m
I’m
I’m
Jaclyn Chin.
Jaclyn Chin.
Senior Product Designer
Senior Product Designer
I find the current in messy, high-stakes systems, then design the flow that moves the metric.
I find the current in messy, high-stakes systems, then design the flow that moves the metric.
Get in Touch
AVAILABLE FOR WORK
AVAILABLE FOR WORK
Open to senior product roles across consumer, civic tech, fintech, and AI.
PREVIOUSLY
PulseLabs
PulseLabs
IRS
IRS
Enrich
Enrich
WORD OF NOTE
flow (v.)
O.E. flōwan —
to run as water does.
Selected Work ~
2021 - 2026
01
UX DESIGN / PROTOTYPING
IRS Make a Payment Redesign
IRS Make a Payment Redesign
Transforming a checkout with over 100M sessions into a flexible, multi-payment flow, resulting in a 10% increase in completion rates.
02
RESEARCH / AI
Gemini Personalization Study
Gemini Personalization Study
Exploring how generative models can adapt an interface to a person without eroding their trust.
03
UX DESIGN / SYSTEMS
Third - Party Integration Study
Third - Party Integration Study
Finding the pattern across unrelated systems and weaving them into one coherent integration experience.
ABOUT
I
I
have
have
a
a
knack
knack
for
for
finding
finding
patterns
patterns
within
within
seemingly
seemingly
unrelated
unrelated
systems.
systems.
pattern (n.) — via Medieval L. patronus, 'a model to be imitated.'
Rebuilt an IRS payment flow: 10% more people finished.
Shaped a Google Gemini personalization feature before it shipped to millions.
Co-built Nova, a design system 20+ components deep that every later feature ran on.
Ran 30+ research studies end-to-end that went straight into final designs.
Design takes the shape of what it serves. Then reshapes it.
Design takes the shape of what it serves. Then reshapes it.
Jaclyn Chin
Jaclyn Chin
Jaclyn Chin
Jaclyn Chin
MENU
ABOUT
I
have
a
knack
for
finding
patterns
within
seemingly
unrelated
systems.
Rebuilt an IRS payment flow: 10% more people finished.
Shaped a Google Gemini personalization feature before it shipped to millions.
Co-built Nova, a design system 20+ components deep that every later feature ran on.
Ran 30+ research studies end-to-end that went straight into final designs.
Design takes the shape of what it serves.
I’m
Jaclyn Chin.
I find the current in messy, high-stakes systems, then design the flow that moves the metric.
Senior Product Designer
AVAILABLE FOR WORK
Get in Touch
UX DESIGN / PROTOTYPING
IRS Make a Payment Redesign
Transforming a rigid checkout with over 100M sessions into a flexible, multi-payment flow, resulting in a 10% increase in completion rates.
RESEARCH / AI
Gemini Personalization Study
Exploring how generative models can adapt an interface to a person without eroding their trust.
UX DESIGN / SYSTEMS
Third - Party Integration Study
Finding the pattern across unrelated systems and weaving them into one coherent integration experience.